1. Facilitation skills and mindset
Developing the right mindset and techniques to effectively facilitate a team, including the ability to maintain neutrality and provide objective guidance.
2. Agile principles and values
A deep understanding of the values and principles of the Agile Manifesto and how they can support team behavior and collaboration.
3. Understanding team dynamics
Insight into the dynamics and phases of team development (such as the Tuckman models: Forming, Storming, Norming, Performing) and how to facilitate these dynamics.
4. Creating a safe environment
Skills to create a safe and inclusive space where team members feel free to express their opinions and engage in discussions.
5. Effective communication and active listening techniques
Improving communication and listening skills to reduce conflict and enhance mutual understanding.
6. Facilitating Agile events
Practical experience and knowledge to effectively facilitate Scrum events (such as stand-up, sprint planning, retrospective and review) and other Agile meetings.
7. Facilitate decision-making and group processes
The use of group decision-making techniques and group process management so that decisions are supported by the entire team.
8. Dealing with conflicts and obstacles
Learning skills to resolve conflict and identify and remove obstacles so that the team can function optimally.
9. Facilitation of visual aids and workspaces
Using visual aids, such as whiteboards and post-its, to structure ideas, brainstorm, and promote collaboration.
Crucial Conversations® for Mastering Dialogue Effective communication skills for challenging conversations, where interests are high, emotions intense and opinions diverge. 
